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Frequently Asked Questions
Your questions. Our answers.
Drive
Magasin
MyAuchan
Paiement sécurisé
Auchan Services
Search on Auchan.lu
Access
Do you have charging points for electric vehicles?
Is the shop accessible by people with reduced mobility?
How much does it cost to use the car park?
How do I get to your store using public transport?
Mobile app
Do you have any smartphone mobile application?
I have a tablet, do you have a compatible app?
Auchan Drive
How can I retrieve my shopping list after a failed payment?
How do I return articles taken on deposit, or my crates?
How do I add an item to or delete an item from a confirmed order?
I am late for my pick up. What should I do?
Why are certain items unavailable?
A product does not correspond to my expectations, what should I do?
We do not carry a product you like and you would like to suggest we add it to our range? Let us know!
One or several items are missing from my order. What should I do?
What methods of payment are accepted at the Drive?
I am unable to pay online, what is the problem?
Does Auchan Drive accept Tickets Restaurant?
I chose the wrong Drive, how do I change it?
What do I need to collect my first order?
How do I change my order pickup date or time?
How do I cancel my order?
How can I know the use-by dates of the products that will be delivered?
How do I obtain a bill for my order?
Gift card
Where can I buy an Auchan gift card?
Do Auchan gift cards expire?
How do I use my gift card?
How can I check the remaining balance of my gift card?
Account
Comment obtenir une facture pour mon achat en magasin ?
My account is blocked, what should I do?
How do I reset my password?
How do I delete my Auchan account?
How do I create an Auchan client account?
Easy Scan
I notice a price difference on the article I scanned. What should I do?
What do I need to use the Easy Scan service?
How to do my shopping with the Easy Scan service?
How to go to the checkout once my shopping is over?
How do I get an Auchan Luxembourg loyalty card?
How to enable the location service on my phone?
How to enable the access to the camera of my phone?
Loyalty
Can I use my Auchan Luxembourg loyalty card at MyAuchan stores?
How can I use my loyalty reward in shop ?
How do I use my loyalty benefits Auchan Drive ?
What are the advantages of an Auchan Luxembourg loyalty card?
What kind of Waooh!!! rewards do I get?
Where can I check the balance in my Drive Waaoh!!! account?
Where do I check the balance on my Auchan Luxembourg loyalty card?
How do I collect my Drive Waaoh!!! loyalty rewards?
How do I get promotion codes or discount coupons?
How do I get an Auchan Luxembourg loyalty card?
Paiement sécurisé
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
Who should I ask to open a personal finance account?
After-sales service
My product is not working and it is no longer under guarantee. What should I do?
My product is not working, and it is still under guarantee. What should I do?
My product is incomplete or broken. What should I do?
I do not like the product I bought. Where can I return it?
Your product is in repair?
Do you need us to come over for a repair?
Did you lose or break a piece?
Services
Where can I have identity photos taken or find a Photomaton?
Who should I ask to open a personal finance account?
How do I receive news updates?
Do you have a food court?
Do you have a play area for children?
Do you have a home delivery service?
Do you have an alterations service?
Do you have ticket sales counter?
How do I get to the Drink Shop service?